Shipping policy

Shipping Policy

 Order Processing

  • We process orders within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can also check your order status anytime by logging into your account.

Shipping Options & Rates

Delivery Time

Standard Shipping : 8–11 Business Days-Free for all orders

Expedited Shipping: 3–5 Business Days-
R90 (any order value)




Note: 

  • Delivery timeframes are estimates and may vary due to carrier delays, weather conditions, or peak seasonal demand.
  • The shipping fees listed above are based on ZAR for reference

Tracking Your Order

  • Once shipped, you will receive an email with tracking information.
  • You can also track your order (website order) anytime via our official tracking page:

Track Order Here

  • If you have any issues with your delivery, please contact our customer support team at support@AuricReignHair.com for assistance.

FAQ

1. How long does delivery take?
Standard Shipping: 8–11 business days after your order ships.
Expedited Shipping (South Africa): 3–5 business days.

2. Where do you ship?

We ship Anywhere Around South Africa

3. Do I need to pay for shipping?
All orders are free standard shipping.
Expedited delivery is R90.

4. How will my order be shipped?
We partner with Aramex Logistics and other reliable carriers. The best carrier will be automatically selected based on your delivery address.

5. I ordered multiple items. Will they arrive together?
We strive to ship items together. However, depending on product availability or logistics arrangements, items may be shipped separately. You will receive a separate shipping confirmation for each package.

6. Can I change my delivery address after the order has shipped?
Unfortunately, once an order has been shipped, the delivery address cannot be modified.

7. What should I do if I receive the wrong product?
Please contact our customer support team at support@AuricReignHair.com

To help us resolve the issue quickly, kindly provide:
Photos of the received product
The care instruction tag (with IMPA code number)
The package shipping label